FAQ

FAQs

    1. Can I change or cancel my order after it’s been placed?

You may be able to change or cancel your order within the first 20 minutes of placing it. Please contact our customer support for assistance. However, discount codes are not accepted after an order has been placed.

  1. Are there any promotions or discounts available?

We periodically offer promotions and discounts. To stay updated, please subscribe to our newsletter or follow us on Instagram and Facebook.

  1. How can I provide feedback or suggestions?

We welcome your feedback and suggestions. You can contact us via email at info@xtopiass.com or use our contact form.

  1. How do I unsubscribe from your email newsletter?

To unsubscribe from our newsletter, click the “Unsubscribe” link at the bottom of any of our emails.

Shipping

  • USPS First Class Mail.
  • Orders fulfilled in 2 business days. (Please be aware of holidays, weather etc.)
  • Tracking Number Provided via email and text.
  • Xtopia is not responsible for any address entered incorrectly by the customer.

Return

  • To be eligible for a refund, the item must be unopened and undamaged.
  • You must return items within 15 days of purchase for a full refund.

Your refund will be processed after we receive the returned item and inspect its condition. Once the inspection is complete, we will issue a refund to your original

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